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Our Terms & Conditions Explained

When you open an account with us, you're joining a platform built around clear, straightforward rules.

Account creation in secondsWithdrawal verification processDANA, OVO, GoPay and QRIS support24/7 account access
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How to Reach Us About Your Account

If you have questions about your account, a deposit or withdrawal, or how our terms apply to you, our support team is here. We cover your account queries through live chat, email and in-app messaging. Players in Denpasar and across Indonesia can reach us during our full support window — responses typically arrive within a few hours during business hours.

Team online

Live Chat Support

Open the chat window in your account dashboard or lobby. Our team responds to account and terms questions in real time during support hours.

Email Support

Send account queries, withdrawal concerns or policy questions to our support email. Expect a reply within 24 hours on business days.

In-App Messaging

Use the support section of the app or browser account panel. Submit your question and track our response right in your account.

YOUR DATA MATTERS

How We Protect Your Account

Your account security and data are central to how we operate. We use encryption for all logins and payment data, verify every withdrawal request against your registered identity and payment method, and…

Account Encryption

All logins, deposits and withdrawals are encrypted end-to-end. Your password is never stored in plain text, and we rotate security tokens regularly.

Withdrawal Verification

Every withdrawal request is verified against your identity, payment method and account history before funds leave our system. This protects both you and us.

Data Retention

We keep your account records, transaction history and verification documents for the period required by law. You can request deletion of data where law permits.

Payment Method Security

DANA, OVO, GoPay and QRIS details are tokenised — we never store your full payment credentials on our servers. Your bank handles authentication.

Unusual Activity Detection

Our system flags abnormal login patterns, large unusual withdrawals or rapid deposit cycles. We contact you to confirm these actions are yours.

Contact Us About Your Data

Request your data, ask questions about how we use it, or report a security concern. Email support or use in-app messaging to reach our privacy team.

Terms & Conditions Questions

Below are the questions we hear most often about our Terms & Conditions and how they affect your account.

You can close your account at any time via Account Settings > Close Account. Once closed, your balance is paid out after identity verification. You can reopen an account later by registering again, but your old account history remains locked in our records for the period specified in our data policy.

Withdrawal verification usually takes 1–2 hours during business days. We check your identity against your registration documents and confirm your payment method matches our records. DANA, OVO, GoPay and QRIS transfers usually clear your bank within minutes of our approval.

Unusual activity includes multiple failed login attempts, rapid consecutive large withdrawals, or logins from new devices in different countries within hours. We'll contact you to verify. Repeated suspicious patterns may trigger a temporary lock while we investigate — this protects your account from unauthorised access.

Yes. If a deposit doesn't appear in your account within 30 minutes, or a withdrawal fails to reach your bank after 24 hours, contact support with your transaction ID. We'll investigate with your payment provider and either resend the funds or explain what happened.

Account access depends on local law. We operate where local law permits. You must be of legal age in your jurisdiction. If you're unsure whether our full game range is available in your region, contact support — some games, live tables or sportsbook features may be restricted depending on your location.

Go to Account Settings > Payment Methods or Account Settings > Contact Details. Changes to your registered email or bank details trigger a re-verification step — we'll send a confirmation code to your new email or ask you to verify your new payment method before it becomes active.

Inactive accounts remain open and accessible. Your balance is kept safe. However, if we detect account inactivity combined with unusual verification failures, we may lock the account temporarily as a security measure. Simply contact support with proof of identity to unlock it.

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